How can we help you?
Get answers to common questions, track your order, or reach our team directly — we're here for you. Managing your subscription is easy too — pause, skip, or cancel anytime, no hassle. Before reaching out, take a quick look at our FAQ below. Most questions are answered there instantly, so you won't have to wait for a reply.
Track Your Order
Waiting On Your Innerfresh Order?
Enter your order number or tracking code to see your delivery status. You'll find these in your order confirmation email.
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Reach Out Team
Have a question that isn't answered below? We typically respond within 24 hours.
Send Us a Message
We'll get back to you via email, usually within 24 hours.
Give us a call
We're here 5 days a week for phone support
Anytime between 8 AM—5 PM
Support 24/7
Contact Customer Support
We’re Here to Help
Have a question about your order, delivery, subscription, or product? Our customer care team is ready to assist.
Email us at support@try-innerfresh.com, and we’ll respond as quickly as possible—typically within 24 hours.
Prefer to speak with someone? Call us at (888) 374-3157, Monday through Friday, from 8:00 AM to 5:00 PM.
FAQs
Subscription & Account
How do I cancel my subscription?
We make cancellation simple. You can cancel your subscription anytime through the InnerFresh Customer Portal, or email us at support@try-innerfresh.com, and our support team will take care of it for you.
Please include your order number or the email address used at checkout so we can locate your account quickly.
Why am I receiving orders I didn’t authorize?
This may happen if you still have an active subscription or a saved payment method on your account. You can review, manage, or cancel your subscription through the InnerFresh Customer Portal, or email us at support@try-innerfresh.com, and our support team will help resolve it as quickly as possible.
The website says I don’t have a subscription, but I’m still being charged.
Your subscription may be linked to a different email address or payment method. Try signing in to the InnerFresh Customer Portal using the same email address you entered at checkout.
If your subscription still doesn’t appear, email us at support@try-innerfresh.com with your order number or checkout email, and our support team will locate it for you.
How do I update my subscription, products, delivery frequency, or address?
You can update your subscription details anytime through the InnerFresh Customer Portal, including your delivery frequency, products, and shipping address.
If you need assistance, email us at support@try-innerfresh.com with your order number or checkout email, and our support team will make the changes for you.
How do I skip my next shipment?
Still have enough product left? You can easily skip your next shipment through the InnerFresh Customer Portal.
You can also email us at support@try-innerfresh.com with your order number or checkout email, and our support team will adjust your next renewal date for you.
FAQs
Order & shipping
When will my order be shipped?
Orders are processed within 1–3 business days after your payment is confirmed. Orders placed on a Friday will be shipped out on Monday. We don't process or ship on weekends, but rest assured your order is in the queue and on its way.
How long does shipping take?
Once your order ships, delivery times depend on your location:
- United States (Free / Standard): 3-5 business days
- United Kingdom: 4–8 business days
- Canada: 5–10 business days
- Australia: 5–12 business days
- New Zealand: 5–12 business days
Please note that tracking information can sometimes take a little while to update after your order has shipped. This is completely normal and does not mean there is a problem with your delivery. Rest assured, your package is on its way.
Should you have any questions or need assistance, please contact us at support@try-innerfresh.com — we’re always happy to help.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with your tracking number and a direct tracking link. You can also track your order anytime using the order tracker on our help page.
Can I cancel or change my order after placing it?
If your order hasn't shipped yet, contact us as soon as possible at support@try-innerfresh.com and we'll do everything we can to help. Once an order has shipped, it can no longer be canceled or modified — but reach out anyway and we'll find the best solution for you.
Do you ship internationally?
Yes, we ship worldwide. For orders outside the US, shipments are fulfilled through our international logistics partners, which means your package may originate from a different location. Delivery times for international orders vary by destination — see the shipping times above for estimates.
How do I update my shipping address?
If your order hasn't shipped yet, email us at support@try-innerfresh.com with your order number and updated address and we'll get it sorted right away. For your subscription, you can update your address directly through your customer portal or just drop us an email — we're happy to do it for you.
FAQs
Product & Safety
When is the best time to take InnerFresh?
Take 1 full dropper (1ml) in the morning, preferably at the same time each day. You can place it directly under your tongue for fast absorption, or mix it into your favorite food or drink — whatever works best for you.
Who should avoid taking this product?
Pregnant or nursing mothers, children under the age of 18, and individuals with a known medical condition should consult a physician before use. Do not exceed the recommended dose.
What is the recommended dosage?
Take 1 dropper (1ml) daily. Each bottle contains 30 servings — a full month's supply.
Can I take it on an empty stomach?
Yes, InnerFresh can be taken on an empty stomach. If you prefer, you can also mix it into food or a beverage — it works either way.
Is it safe to take with my medication?
We always recommend consulting your doctor before adding any supplement to your routine, especially if you are currently taking thyroid medication or any other prescription.
How should I store the product? NEW
Store in a cool, dry place away from direct sunlight. No refrigeration needed. Keep the bottle sealed when not in use. Shelf life is 2 years.
Is this safe for children?
InnerFresh is formulated for adults only. Children under the age of 18 should not use this product without consulting a pediatrician first.
How long until I notice results? NEW
Most customers notice improvements within 30–60 days. For best results, use consistently for at least 60–90 days to see impactful results.
FAQs
Quality & ingredients
What ingredients are in InnerFresh? NEW
InnerFresh Thyroid Support Liquid Drops contain: Selenium (200mcg), Iodine (100mcg), Zinc (15mg), L-Tyrosine (500mg), Ashwagandha Root Extract (300mg), Vitamin B6 (2mg), Folate (400mcg), Vitamin B12 / Methylcobalamin (100mcg), Magnesium (50mg), Copper (1mg), Vitamin A (750mcg), Vitamin C (15mg), Vitamin D3 (125mcg), plus a Thyroid Support Blend of Bladderwrack Leaf, Coleus Forskohlii, Schisandra Berry, Cayenne Pepper, and Guggul Resin. No fillers, no synthetic additives.
Is InnerFresh gluten-free? Allergen-free?
Yes. InnerFresh is free from gluten, dairy, soy, sugar, GMOs, and artificial additives. Other ingredients are Organic Glycerin, Purified Water, natural flavor, citric acid, and malic acid.
Where does this product come from?
InnerFresh uses a blend of plant extracts and essential minerals, manufactured in the USA under strict quality standards with globally sourced ingredients.
Are your products made in the USA?
Yes. InnerFresh is manufactured in the USA. Each batch undergoes quality control checks for purity and consistency.
Are your products FDA approved?
Dietary supplements are not required to be FDA approved. Our products are produced in GMP-certified facilities following strict manufacturing standards. These statements have not been evaluated by the FDA or MHRA.
Is the product third-party tested for quality & safety?
Yes. InnerFresh is third-party verified by independent labs to confirm purity and potency. For specific concerns, reach out to support@try-innerfresh.com.
FAQs
Returns & pricing
What is your return policy?
90-Day Money-Back Guarantee. If you're not completely satisfied with your purchase, contact us at support@try-innerfresh.com within 90 days of your purchase for a full refund. No questions asked. Refunds are processed within 5–10 business days.
How do I request a refund?
Email support@try-innerfresh.com with your order number. Most refund requests are resolved within 24 hours, and the amount will appear on your statement within 5–10 business days.
Why does the website price differ from what I saw on social media?
Social media ads may show promotional pricing that has since expired. The pricing on try-innerfresh.com is always the most current. If you saw a specific offer, reach out to us and we'll do our best to help.
What payment methods do you accept?
We accept Visa, Mastercard, Amex, Discover, and PayPal. All transactions are secure and encrypted.